Deleting your data

You can ask us at any time to delete your personal data: your Instagram conversations, your account, your measurements and anything else we hold about you. It's free.

How to ask

• E-mail contact@lepatage.com with the subject “Delete my data”. Write from the address you used for your orders, or tell us your Instagram username, so we can find your data.
• Or send a direct message to @lepatage on Instagram saying “Delete my data”.
• If you removed our app in your Instagram settings and asked for your data to be deleted, the request reaches us automatically and Instagram shows you a confirmation code. Use it to check the status below.

What we delete

• our Instagram and e-mail conversations with you, and the link between your Instagram account and our records;
• your account and saved addresses;
• your measurements, fit notes and made-to-measure requests that didn't become an order;
• your contact details in our working notes.

What we must keep

Records of your orders (what was bought, when, for how much and where it was sent) are needed for accounting and tax. We keep them for as long as the law requires, generally five years after the end of the year of the order, and use them for nothing else. We remove your measurements from them.

We also keep the deletion request itself (code, dates and status) for three years, to show that we carried it out.

Data that Instagram, Google, Yandex and Meta hold themselves is handled under their own terms and can be deleted in those services' settings. Cookies on your device are cleared in your browser settings.

How long it takes

We confirm that we've received your request within 3 working days and carry it out within 15 days, then let you know. We may ask you to confirm that the request comes from you, so that nobody can delete someone else's data.

What data we process and why is explained in our privacy policy.